Care Coordinator & Safeguarding Administrator

Work with GPs and MDT team within practices of FRMG to assist in the ongoing care of special groups of patients i.e, Learning Disabilities, End-of-life and Anticipatory Care Planning and signpost patients to relevant organisations for support.

Assist the Reception team in navigating patients into different clinical services.

To assist in call handling at Telephony Hub as part of care navigation and to help reception cover.

Be a central point of contact by managing the safeguarding mailbox and secure emails, processing all income information from start to finish and handling sensitive data with total discretion.

Maintaining accurate, secure, and up to date safeguarding record keeping and safeguarding databases.

Summarise, code, and circulate safeguarding documents to the appropriate clinicians, ensuring all information is tracked and highlighted where necessary.

Complete administrative reports for external agencies (e.g., MASH, Section 17/47) and prepare documentation for Child Protection conferences and MDT meetings.

Monitor DNAs codes for children regarding missed clinical appointments and refer to appropriate clinicians for follow up (e.g., usual GPs or Safeguarding Leads) in line with the Practice Safeguarding policies.

Engage in regular safeguarding supervision and case reviews to ensure you feel guided and supported in the role.