Care Navigator

Job Summary:

This is an important role at the front line of the practice, helping patients access the right care at the right time. You will be the first point of contact for patients, both on the telephone and at reception, supporting them to access appropriate services and ensuring they are directed to the most suitable clinician or service. You will play a key role in helping to manage patient flow through the practice and ensuring appointments and requests are handled efficiently. The role involves handling a high volume of patient contact, dealing with a wide range of queries, and supporting patients in a calm, professional, and empathetic manner. You will need to be confident using computer systems, following processes, and working accurately in a busy environment.

Good communication skills, teamwork, and the ability to remain calm under pressure are essential. You will be part of a supportive reception and administrative team, working closely with clinicians and other staff to ensure patients receive timely and appropriate care.

About Arch Medical Practice:

The Arch Medical Practice is a GP training practice based in Hulme, close to Manchester city centre. Providers of care services to a diverse and growing patient population and are committed to delivering safe, high-quality, and accessible care.

Skills/Experience required:

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• Active signposting or Care Navigator training qualification
• Customer service qualification (NVQ) or equivalent