Practice Manager

Job Summary:

Norton Medical Centre is seeking a dedicated and resilient Practice Manager to lead the practice through a period of significant change. This is a hands-on role requiring hard work, determination, and strong leadership to deliver challenging but essential improvements. The successful candidate will drive greater efficiency across all areas of the business, support and develop the team, and ensure the practice meets/maintains and improves the Care Quality Commission (CQC) compliance.

This is an opportunity for someone motivated to make a real impact, embedding sustainable processes and fostering a culture of accountability, quality, and continuous improvement.

Key areas of responsibility will be:

• Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities.
• Managing and processing partners drawings, PAYE and pensions for practice staff.
• Briefing Partners on financial matters including forecasting.
• Direct line management of the following staff: All Administration Staff, Reception Manager, Senior Administrator, I.T staff.
• Creating and maintaining an effective overview of and ensuring compliance with HR legislation.
• Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation.
• Managing the financial elements of the organisation, including budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners.
• Maintaining, updating and embedding an efficient business resilience plan (BRP)

About Norton Medical Centre:

Norton Medical Centre is a large, well-established GP practice serving approximately 16,500 patients. As the largest practice within our PCN, the team play a central role in delivering accessible, high-quality primary care services to the local population.

Through strong leadership, teamwork, and a clear focus on quality, Norton Medical Centre is dedicated to providing reliable, responsive care while continuing to evolve and improve for the benefit of patients.

Skills/Experience Required:

Qualifications

Essential

• Educated to degree level in healthcare or business
• Good standard of education with excellent literacy and numeracy skills
• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• Leadership qualification
• Health and Safety experience
• Strong sound knowledge of Safeguarding and SIRMS